Complaint Process

Complaint Process

 

At the JTM, we strive to maintain the highest standards of editorial integrity and professionalism. We understand that individuals may have concerns or complaints regarding various aspects of our publication process. Our complaint process is designed to address such concerns promptly and fairly.

  • Nature of Complaints:
    • Complaints may relate to editorial decisions, review processes, publication ethics, authorship disputes, conflicts of interest, or any other aspect of the journal's operations.
    • Complaints must be based on valid grounds and supported by relevant evidence or documentation.

 

  • Submitting a Complaint:
    • Individuals wishing to lodge a complaint should do so in writing, clearly stating the nature of the complaint and providing any supporting evidence.
    • Complaints should be sent via email to the editorial office, marked as a "Complaint", and include the complainant's contact details for communication purposes.

 

  • Acknowledgment and Handling of Complaints:
    • Upon receiving a complaint, the editorial office will acknowledge receipt within five business days.
    • The complaint will be reviewed by the Editor-in-Chief and/or members of the editorial board, who will assess its validity and determine the appropriate course of action.
    • Depending on the nature of the complaint, additional parties such as reviewers, authors, or external experts may be consulted for further investigation.

 

  • Resolution of Complaints:
    • Every effort will be made to resolve complaints in a timely and transparent manner.
    • Depending on the nature of the complaint, possible outcomes may include:
      • Confirmation that the journal's policies and procedures were followed correctly.
      • Reconsideration of editorial decisions or actions, if deemed necessary.
      • Correction, retraction, or other remedial actions related to published articles, if warranted.
    • The complainant will be informed of the outcome of the investigation and any actions taken as a result.

 

  • Confidentiality and Impartiality:
    • All complaints will be treated with the utmost confidentiality, and information will only be shared with individuals directly involved in addressing the complaint.
    • Complaints will be handled impartially, without bias or prejudice, to ensure a fair and objective assessment.

 

  • Ethical Considerations:
    • Both complainants and respondents are expected to conduct themselves in accordance with principles of academic integrity and professionalism throughout the complaint process.
    • Any attempt to submit false or malicious complaints may result in disciplinary action.

 

  • Contact Information:
    • For inquiries regarding the complaint process or to submit a complaint, please contact the editorial office at “ctsm@gmail.com”.

 

We are committed to addressing complaints promptly and fairly, with the goal of maintaining the trust and integrity of our journal. Your feedback is essential in helping us continually improve our processes and standards.